In addition, the Universal 12.2 Suite includes the following:
- **Enhanced Delivery/Asset Management System:** The Universal 12.2 Suite introduces new reporting features and new reports that can deliver enhanced customer service to customers, managers and agents alike.
- **Enhanced Engagement Tool:** The Universal 12.2 Suite introduces new reporting features and new reports that are highly engaging and result in an increase in customer satisfaction, effectiveness and retention.
- **Enhanced Reporting Functions:** The Universal 12.2 Suite provides enhanced reporting features that streamline the creation and reporting of internal sales metrics.
- **Enhanced Display:** The Universal 12.2 Suite provides enhanced display features that enables easy browsing and browsing of summary and detailed reports.
- **Enhanced Dashboards:** The Universal 12.2 Suite introduces new reporting features and reports that can be used as dynamic dashboards.
- **Empowering Management:** The Universal 12.2 Suite introduces new reporting features and reports that enable managers to create powerful dashboards and easily manage and monitor key business indicators.
- **Enhanced Post-Sale Support:** The Universal 12.2 Suite introduces new reporting features and reports that provide customers with improved post-sale support.
- **Enhanced Customer Service:** The Universal 12.2 Suite introduces new reporting features and reports that can enhance customer service, by enabling effective cross-sell, thereby improving customer satisfaction.
1. [**Reporting Enhancements:**]{} The Universal 12.2 Suite includes a new report, “[*Summary/Detail*]{} by [*Subsidiaries/Assets*]{}", that consolidates the Sales Activities and Bookings on a site, by subsidiary or asset. This report is helpful to site management in determining the market share of sales in various sales regions.
2. The Universal 12.2 Suite includes two new reports, “[*Geo-Localization of Total Orders by Customers*]{}" and “[*Geo-Localization of Total Customers by District*]{}", that helps the site’s management to analyze the geographic location of the orders and customers for a particular region. This report is helpful in analyzing the customer base and new customer acquisition strategies.
3. The Universal 12.2 Suite includes two
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